FAQs

Currently the Rotisserie attachment kit is only compatible with the Masterbuilt 1050 & 560. In early 2021, an additional rod will be included in the kit making it compatible with the 800 series.

The Flat Top Griddle is exclusive to the Gravity Series 800. It is only available for this model due to the unique manifold required to operate the flat top surface.

https://youtu.be/SOGNiOp4B7E

https://www.youtube.com/watch?v=zJfHZxv9zEw

No, these are meant to peel away without damaging the unit.

Yes, it is very important to preseason your grill before cooking. Pre-seasoning helps to burn off any chemicals and oils left over from the manufacturing process.

Steps to pre-season your grill: 1. Fill the hopper with charcoal approximately ¼ - ½ full. 2. Start your grill following the START-UP instructions and set the temperature to 250°F (121°C) for 60 minutes. 3. Next, set the temperature to 400°F (204°C) for 30 minutes. 4. After 30 minutes, shut down the grill following the SHUTDOWN instructions. 5. Allow grill to cool COMPLETELY. 6. After the grill has cooled, use a napkin or cloth to rub a light coat of cooking oil on smoke and sear grates, warming/smoking racks, charcoal grate and the inside of the grill lid and body. 7. Then, repeat steps 3-6 at a temperature of 350°F.

*Frequent seasoning helps to prevent rusting. If rusting occurs clean with a steel brush, apply vegetable shortening and heat as indicated above.

Lining your racks or grates with foil is not advised for optimal air flow and cooking results.

No, slides should be removed from the unit while cooking.

A lot of smoke is normal after your charcoal is lit when building a fire. As heat builds, the smoke will change to a thin blue smoke, this means you are ready to cook.

No, fire will bridge upward if the lid is left open.

For On-Demand smoke, add 1-2 chunks (no larger than your fist) directly to the ash bin. This will last approximately 2-3 hours.

For Controlled smoke, add four (4) pounds of charcoal and one (1) wood chunk, creating layers of charcoal and wood chunks.

No, this is not recommended.

No, we do not recommend smoking with any wood chunks larger than the size of a fist. Chunks larger than fist size will create too much heat on the door and cause damage to the unit.

Yes. It’s normal for heat to escape when the grill list is open. However, if the temperature is set to anything under 500°F and the lid is opened, the DigitalFan will run continuously to try and maintain the set temperature. If the temperature is set to anything above 500°F and the lid is opened, the grill will default the temperature to 500°F for safety. Once the lid is closed, the grill will return to the set temperature.

Close the all lids. Press and hold the Power button until the grill powers off. The two slides will be used to smother the fire. Put the small slide through the bottom slot and the larger slide through the upper slot. If the slide will not go in fully, it may have slid behind the shroud and was not properly inserted in the sleeve. Pull the slide out, make sure it is parallel to the slot and try again. The “M” should be facing upright. *Failure to insert slides will cause remaining charcoal to burn and could cause damage to grill. *Do not store or cover until the grill has completely cooled.

Grill should be covered in a dry area, away from direct sunlight.

For lump charcoal, if the lumps are too big, large voids are created in the hopper. Large lump charcoal reduces the overall amount of charcoal in the hopper to burn. For example: large lump charcoal with voids may only be 7 lbs of charcoal, whereas medium lump with minimal voids may be 10 lbs. 10 lbs will burn longer than 7 lbs. In addition, charcoal varies by brand and not all charcoal is made the same. Material sources, density and characteristics are different. The length of the burn time also depends on the outside temperature.

All Gravity Series model grills come with a one year warranty from date of purchase with proof of purchase.

See the Error Codes and Troubleshooting Tips PDF

See the Fan Issues and Troubleshooting Tips PDF

Step 1: Ensure all connections are properly connected.

Step 2: Unplug the fan from the wiring harness near the hopper. Then power on controller and set temp. If controller resets/turns off then you have bad wiring.

Step 3: Unplug the fan from wiring harness near the hopper and plug the fan directly into the controller, bypassing the wiring harness. Power on controller then set your temperature. If controller resets/turns off then the fan is bad.

Step 4: Unplug the wiring harness and fan, turn on controller and set temp. If controller resets/turns off then it’s the controller.

No, this was preassembled on the newer models to hold the handles in place for shipping.

The metal inserts in front of fire brick are designed to protect the soft fire brick in transport and production. The metal panels are expected to degrade after use and the firebrick will be exposed. Firebrick material is food safe and capable of handling the high temperatures of the hopper burn area.

Download the Smoking Times and Temperatures PDF

Do not use the smoker in covered areas, including garages or covered porches, or on combustible surfaces. Do not use your smoker within 10 feet of any structure or building. The smoker is for outdoor use only.

You may use dry or pre-soaked wood chips in your smoker. Dry chips will burn faster and produce more intense smoke. Chips pre-soaked in water (for approximately 30 minutes) will burn slower and produce a less intense smoke.

Or, visit our YouTube channel and view "A Quick Tip with John McLemore: Soaking Wood Chips"

No. Masterbuilt smokers are not designed to be used with natural gas. Our gas smokers are designed for propane use only.

If you use an extension cord, it must be approved for outdoor use and marked with the letters “W-A” and a tag stating “Suitable for use with outdoor appliances.” The cord should exceed 16AWG diameter and be no longer than 8 metres.

Our electric, propane smokers and cold smoker attachment are designed to operate with the use of wood chips only. Pellets are to be used in our pellet smokers only.

View our video "Masterbuilt Electric Smokehouse: Cleaning and Storage"

When cleaning your smoker, mix 50/50 hot water and apple cider vinegar in a spray bottle and shake well. Apply mixture and clean with a soft sponge. It is very important not to use harsh chemicals to clean your smoker.

Watc our video on How to Pre-Season

Curing your smoker will rid the unit of oil produced in the manufacturing process. First, make sure the water pan is in place without water in it. Set smoker temperature to 275°F and allow the unit to run for three hours. During the last 45 minutes, add ½ cup of wood chips in the wood chip loader to complete the pre-seasoning process. Power off the smoker and allow it to cool completely. (Note: Never add more than ½ cup of wood chips at a time. Additional chips should not be added until any previously added wood chips have stopped generating smoke.)

Curing your smoker will rid the unit of oils produced in the manufacturing process. Pre-season your smoker prior to first use.

Watch our video here

1. Perform soapy water test
2. Using a napkin or cloth, rub a light coat of cooking oil on smoker racks and inside smoker door. Make sure water pan is in place WITHOUT water.
3. Fill wood chip tray with up to 1 cup of wood chips and light your smoker. Close door.
4. Let the smoker burn for about 1 hour. Make sure temperature reaches 350°F (177°C).
5. Allow unit to cool completely.
6. Reapply light coat of cooking oil on smoker racks and inside of smoker door.
7. Re-light smoker and burn for 20 minutes.

Cure your smoker periodically to prevent excessive rust.

View our recipes section here

Visit Masterbuilt FAQs for your product type first. If you don't find a solution, visit our contact page and complete the form.